Refund Policy

Last updated: September 27, 2026

We want you to feel good about paying for CarValue Optimizer. Here's how refunds work.

PDF reports

Reports are digital products delivered instantly, so a report is generally non-refundable once it has been downloaded. We will refund a report in full if:

• you were charged but the report didn't download, and we can't fix it;
• you were charged more than once for the same report; or
• the report contains an error caused by our system (not by the information entered).

Please contact us within 14 days of the charge. Because every result is calculated from the information you entered, we can't offer refunds based on disagreeing with a score or on the outcome of a purchase.

Plus subscription

• First payment: if you're new to Plus and not satisfied, ask within 7 days of your first payment for a full refund.
• Renewals: renewal payments aren't refunded, but you can cancel anytime on the Account page to stop future charges. You'll keep Plus until the end of the period you've paid for.
• Billing mistakes: if you were charged after canceling, or charged twice, we'll refund the incorrect charge.

How to request a refund

Email support@carvalueoptimizer.org with the email address you used to pay, the date and amount of the charge, and a short description of the problem. We'll reply within 3 business days. Approved refunds go back to your original payment method, and usually appear within 5 to 10 business days, depending on your bank.

Before you file a dispute

Please contact us first. We can usually resolve billing problems faster than a bank dispute, and it keeps your account in good standing.

This policy is part of our Terms of Use.